B2B Sales Support (Indian Market)
Our company is responsible for the cancellation of booking if 100% payment is not received on time as per payment date line date defined against every confirmation. You are requested to pay 50-80%% of the booking fee in advance for the confirmation of the package as per payment date line and rest payment you have to pay 15 days before the booking service date.
If you want to cancel your booking then you have to notify us in writing. There will be no refund after departure. You may cancel your travel arrangement any time. Written notification or an e-mail sent to us from the person who made the booking for the trip. The applicable cancellation charges will be charged accordingly. Booking can be changed or cancelled on the basis of the cancellation policy of the hotel as well as the company norms.
Absolute Vietnam DMC helps you for any change and or cancellation of your tour package, but the charges regarding any change or cancellation of booking will be accepted from the customers.
Absolute Vietnam dmc.com helps you at any time with changes or modification of your package. If your tour is affected by sudden calamities (bad weather, other circumstances), we will try to provide you with other dates only if your tour has not begun yet.
Notes: - All booking vouchers will be provided to you 3 days before your departure. And the tour itinerary is subject to change as per flexibility & availability of logistics and attractions / activities operational date.
If We Change or Cancel Something:
There will be no refund of any amount due to natural calamities or non-availability of resources.
If you Change or Cancel Your Holiday:
If there will be any changes in your plan related to date or package, after the confirmation of your booking. absolutevietnamdmc.com will not be responsible for the charges. The penalty for any amendments will incur as per the destination and the customer will be liable to bear all the charges.
In case of cancellation of booking we must be notified the same in writing, cancellation charges will be effective from date/time, we receive your confirmation in written.
If you have any complaint:
If you have a complaint with us during your holidays or are facing any other problem then talk to our representative for the same. If your complaint is not solved locally at that time then you can write to us within 15 days after guests return back to home along with your booking reference and complete information. We are always here to assist you. Our service provider will surely solve your problem ASAP.
If you want an overseas Insurance for holidays then you have to make it by yourself as absolutevietnamdmc.com does not provide any overseas medical insurance for holidays. absolutevietnamdmc.com will only provide local tourist insurance as per duration of stay or as per activities taken where insurance is mandatory.
absolutevietnamdmc.com will not take guarantee of cleanliness of any services in this package because the photos of the hotel are uploaded by our respective hotels. So, absolutevietnamdmc.com does not give guarantees for the room’s appearance. Only we want you to have an enjoyable experience to meet your imagination.
Amount after cancellation of booking will be non-refundable and also in some cases cancellation charges will be according to per person. In some hotels cancellation charges will be according to the region and also policy of the particular area, each package has its own cancellation policy.
absolutevietnamdmc.com has the right to confiscate the whole non-refundable amount. In case of any sickness, medical problems, cancellation charges may be applicable as mentioned in the policy.
Customers are requested to carry the valid photo ID proof and the hard copy of complete voucher provided by absolutevietnamdmc.com to present the hotel & avail the services through booking. If you don’t present vouchers at the hotel while check-in, the hotel can deny your booking & not allow you to check-in the Hotel. absolutevietnamdmc.com will not be responsible for any inconvenience.
absolutevietnamdmc.com will provide you with a similar hotel in case the mentioned hotel is overbooked.
Kindly avoid being over drunk by intake of hard drinks during the flight to avoid any inconvenience during your arrival & Immigration. Any increase in the taxes will be paid by the customer.
If you make payment online then 2.5% transaction charges will be charged of the total booking amount. In case of cancellation of booking absolutevietnamdmc.com will not be responsible for the refund of transaction amount. There will be 6% transaction charges for the customer making payments through the American Express card. This will also be non-refundable.
There is a possibility of increasing rates due to the gap between quotation and actual time of booking. In this case, an increased amount would be collected from the customers.
We request you to book your package immediately so that there will not be any issue regarding the rates. All the confirmation will be considered after receiving the payment for the booking.
You can deposit cash payments in our Vietnames Bank account or pay through credit card.
absolutevietnamdmc.com will not be responsible for any compensation if the company or the customer are forced to cancel the booking due to any outside uncontrolled situation.
Customers are requested to carry E-tickets and booking vouchers with a valid ID proof. Booking can be confirmed only after getting the minimum booking amount from the customer. absolutevietnamdmc.com will not be responsible for any type of traveller Visa, refund amount and applicable charges that are implicated by the supplier. Additional money for any change in booking will be collected from the customer. There may be some surcharges applicable over and above the package. Customers are requested to make some advance payment for the confirmation of the booking and also make the balance payment clear as per the discussion with the company.
absolutevietnamdmc.com always ensures its customers for the good quality material at affordable prices that are displayed on our websites and are accurate at the date of issue. Change in market condition or circumstances may occur after the issue date, it no longer reflects the current position. Siamdmc.com reflects any representation warranty, undertaking in relation to the accuracy, complete quality or any content of this website. We will neither be responsible for any losses if any credit/ debit card, verification no. and billing address can’t be verified in a timely manner nor we are responsible for any change in rates or any other change that may occur during the verification and billing process. We make full efforts to work with hotels and packages which provide an acceptable standard of paid services. We will not be liable to pay any compensation if the company or customer are forced to cancel the booking due to any outside uncontrolled situation.
The visa should be valid for a minimum of 6 months to the date of returning. Payment will not be refundable in some cases; especially group packages will not be refunded after booking confirmation. Booking for more visitors, cancellation charges will be applicable depending on the total cost of the package or up to the hotel, supplier and transport.