Privacy Policy

This Policy applies to all current and former visitors to our website, as well as our online customers. By accessing or using our website, you acknowledge and consent to the practices described in this Privacy Policy.

Absolutevietnamdmc.com is owned and operated by Travelutions DMC Rep Pvt. Ltd., a company registered under the Companies Act, 2013, with its sales office located in Bengaluru, India.

Information we collect

We may collect various types of personal and technical information to provide you with a seamless experience on our platform:

• Contact Information: This includes details such as your name, email address, mobile number, phone number, street address, city, state, postal code, country, and IP address.
• Payment and Billing Information: When you make a purchase, we may collect your billing name, billing address, and chosen payment method. Please note, we do not collect or store your credit card number, expiration date, or other sensitive payment details on our website. All such information is securely handled by our trusted payment partners including CC Avenue, PayPal, Razorpay, PayU Money, and others.
• Content You Share: We may collect information that you post publicly on our website or on official Indovietnamtravel.com pages hosted on third‐party social media platforms.
• Demographic and Preference Information: We may gather demographic data and preferences, such as the types of events you are interested in, tickets you purchase, or feedback provided during surveys or other interactions on our website.
• Device and Usage Information: When you browse our website, we may automatically collect technical details such as your IP address, browser type, referring URL, time spent on our site, pages visited, and exit behavior. Additionally, we may collect data about your device type, operating system version, and other system settings.

How We Collect Your Information

We collect personal information through a variety of methods, including:

• Directly from You: We gather information you provide to us when you register for an event, purchase tickets, submit inquiries via phone or email, or post comments on our website.
• Automatically Through Technology: We use tools such as Google Analytics, Google Search Console, browser cookies, and web beacons to passively collect information about your interactions with our website. This helps us understand user behavior and improve your browsing experience.
• From Third Parties: We may receive information about you from third‐party sources. For example, if you interact with our website using a social media integration, the relevant platform may share certain data with us—such as your name, email address, or public profile details—according to their privacy settings.

Use of your personal information

We collect and use your personal information for various purposes, including:

• To Contact You: We may use the information you provide to confirm purchases made on our website or to communicate with you for promotional purposes.
• To Respond to Inquiries: Your information may be used to respond to your questions or to confirm your registration for events, contests, or other interactions with our services.
• To Enhance Our Services: We use your information to improve and personalize your experience. This includes tailoring content based on your preferences and enhancing the overall quality of our offerings.
• To Analyze Trends and Preferences: We may use your data to better understand user behavior and preferences, helping us improve our website, products, and customer experience. This may include combining your information with data obtained from third parties.
• To Ensure Security: Your information may be used to protect our systems, customers, and business from fraud, unauthorized access, and other security risks.
• For Marketing Communications: We may send you promotional messages, offers, or updates about our products and services, or those of carefully selected third parties we believe may be of interest to you. For instance, if you make a booking, you may be added to our newsletter list.
• For Transactional Communications: We may send you service-related messages such as purchase confirmations, booking details, or account updates via email or SMS.
• As Permitted by Law: We may use your information for any other purposes permitted under applicable laws and regulations.

Sharing of Information with Third Parties

We may share your personal information with third parties under the following circumstances:

• Service Providers and Vendors: We share your information with third‐party vendors who perform services on our behalf, such as managing online registrations, processing payments, or sending transactional communications. Some of these vendors may be located outside India.
• Event Organizers and Fulfillment Partners: Your information may be shared with event organizers and other entities responsible for delivering the products or services you have purchased. These parties may use your information in accordance with their own privacy policies.
• Business Partners and Sponsors: We may share information with partners who sponsor events or operate venues where events are held. These partners may use the information we provide as outlined in their respective privacy policies.
• Legal Compliance and Protection: We may disclose your information to comply with legal obligations, respond to court orders or subpoenas, or cooperate with lawful requests from government or investigative authorities. We may also share information when necessary to investigate or prevent potential fraud or to protect our rights and interests.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your information may be shared with the relevant successor entity as part of the transaction.
• Other Situations: If we intend to share your information for reasons not covered above, we will notify you in advance and obtain your consent where required.

Email Opt‐Out

You may choose to opt out of receiving our marketing emails at any time. To unsubscribe from promotional communications, please email us at unsubscribe@absolutevietnamdmc.com. Please allow up to 10 business days for your request to be processed.

Note that even after opting out of marketing messages, you will continue to receive transactional emails and SMS related to your bookings and purchases.

Third party Websites

Our website may contain links to external third‐party websites. Please note that we do not have control over the content or privacy practices of these websites. This Privacy Policy does not apply to them. We recommend reviewing the privacy policies of any third‐party sites you visit, as we are not responsible for their practices or content.

Grievance Officer Contact Information

In accordance with the Information Technology Act, 2000 and the rules framed thereunder, the contact details of the designated Grievance Officer are as follows:

For any queries regarding this Privacy Policy or other privacy-related concerns, you may also reach us at admin@absolutevietnamdmc.com.

Updates to this policy

This Privacy Policy was last updated on July 13, 2025. We may update our privacy practices from time to time. If there are any significant changes, we will notify you as required by law and share the revised policy on our website. We encourage you to review our site periodically to stay informed of any updates.